Contact Support
Email support@opsharbour.co.uk and use Short Links support as the subject.
What to Include
Useful context helps us investigate without asking you to expose private credentials.
- Your account or location name and ID
- The short URL involved, where applicable
- What you expected and what actually happened
- The approximate date and time of the issue
- A screenshot with private or sensitive information hidden
Quick Checks
Confirm the destination begins with https:// or http://.
Check that the short link is active and its destination still opens.
Custom slugs require a verified custom domain. DNS changes may take time to propagate.
Preview and prefetch requests may be excluded from privacy-conscious analytics.
Try These Answers First
Why must my destination include https://?
A complete URL tells the service which web protocol to use. Enter addresses such as https://www.example.com/page, not www.example.com/page.
Why can’t I enter a custom slug?
The default app domain uses automatically generated slugs. Select a verified custom domain to use a custom slug.
Why is an automation action asking me to upgrade?
Workflow actions are enabled on eligible paid plans. Visit the plans page to compare features.
Why is my domain still pending?
Check the DNS record carefully and allow time for DNS propagation. HTTPS is provisioned automatically after successful verification.
Security Issues
If a short link or domain appears to be used without permission, suspend the affected link in the app and email support immediately. Include the short URL and the time you first noticed the issue, but do not include passwords or access tokens.
App Access
The product, documentation, support, plans and legal pages are publicly available. The Short Links management app is protected and should be opened from its installed account.